Shipping & Refund Policy
Telcolearn Shipping and Refund Policy
1. Shipping Policy (for Digital Products)
At TelcoLearn, all our offerings — including courses, virtual labs, and assessments — are delivered digitally through our learning platform TLxP (TelcoLearn Experience Platform).
There is no physical shipping involved.
Upon successful payment, users will receive:
- Immediate access to self-paced content (where applicable)
- Login credentials (for new users) via email within 15–30 minutes
- Access to live sessions, labs, or assessments based on scheduled timelines (communicated in advance via email)
For any access issues, please contact tlxp@telcolearn.com.
2. Refund Policy
We strive to provide a high-quality learning experience. However, if you are not satisfied, we offer a limited refund policy as outlined below:
A. Courses (Self-paced or Live)
- Refunds will be processed only if a request is made within 7 days of purchase and before more than 10% of the course is completed.
- No refunds will be issued for completed or near-completion courses.
- For live cohort-based sessions, refunds must be requested at least 48 hours before the first live session.
B. Virtual Labs
- Refunds are not applicable once lab access has been provisioned and activated.
- In case of technical issues or lab downtime exceeding 24 hours, users may request for:
- Extension of lab access or
- Credit transfer to another course/lab
C. Assessments and Certifications
- No refunds will be processed for completed assessments.
- Refunds are not applicable for failure to pass the test.
3. How to Request a Refund
Please write to us at tlxp@telcolearn.com with the subject line “Refund Request - [Your Order ID]”, clearly mentioning:
- Your full name
- Registered email ID
- Course or lab purchased
- Reason for the refund request
All valid refunds will be processed within 7–10 business days to the original payment method.
4. Contact Us
For any queries related to payment, refund, or access, please contact:
📧 Email: tlxp@telcolearn.com
🌐 Website: www.TelcoLearn.com